Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges are based on your location and country and will be determined in the payment section of the webshop.

Which payment methods are accepted in the Online Shop?

We accept many different payment options in our webshop and can change for every country. Please check the payment options in our payment portal.

How long will delivery take?

We will send your battery as quickly as possible. If you order before 23.59, we will send your product the next day.

How secure is shopping in the Online Shop? Is my data protected?

It is safe to order on our website! We value great importance to create a secure environment for you.

What exactly happens after ordering?

After we received your payment we will make sure you get the battery as soon as possible. You will receive a confirmation and order information of your package.

Do I receive an invoice for my order?

Yes, you will receive a invoice of your order.

Where can I return my defective battery?

Please, send us an email: service@dynavolt.eu and add your place. You will receive the closest battery dump location.

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